Get in Touch
At Adult Toys , we’re here to help you every step of the way. Whether you have questions about our products, need assistance with an order, or simply want to share feedback, our team is just a message away. We value your privacy and are committed to providing prompt, discreet, and friendly support.
For order-related queries, simply email us at support@adultoysindia.com. For any other question, reach out to us at sales@adultoysindia.com. We aim to respond to all queries within 2 business days.
For more information on our terms & conditions as well as products and policies, check out our privacy policy, shipping & returns, and refund policy pages.
Live Chat
Chat with us directly on our website during business hours for instant assistance.
Email Support
Email: support@adultoysindia.com
We aim to respond within 48 hours to all inquiries.
Working Hours
We are available Monday to Friday
10 AM – 6 PM IST
Frequently Asked Questions
We are proud to offer a curated selection of premium products from Lovense , one of the most trusted and innovative brands in the adult wellness industry.
Absolutely! All products sold on www.adultoysindia.com are 100% genuine and sourced directly from authorized distributors.
Yes, all Lovense products are made from body-safe materials and comply with international safety standards. They are designed for comfort, durability, and performance.
Not at all! Lovense products are designed to be user-friendly. Each product comes with clear instructions, and they also include mobile apps for seamless control.
Simply browse our collection, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
We accept payment through PayPal and all major credit/debit cards.
Yes, your payment information is processed through secure, encrypted channels to ensure your data remains protected.
Orders are typically delivered within 3–7 business days , depending on your location. You’ll receive a tracking link once your order is shipped.
Absolutely! Your privacy is our priority. All orders are shipped in plain, unmarked packaging with no mention of the contents or our brand name.
Yes, your privacy is our top priority. All transactions and communications are handled discreetly, and your personal information is never shared with third parties.
Upon placing your order, you should have received an Order Confirmation email. To check the status of your order, simply click the “Track My Order” button included in the email. If you cannot locate this email, please check your Spam or Promotions folders.
If your order has been dispatched, you should have received a Dispatch Confirmation email containing a tracking number. Click the “Track My Order” button to monitor your parcel’s delivery status on the courier’s website. If the link is not working, you can manually copy and paste the tracking number into the courier’s tracking website.
Should your order not arrive within 7 days after the estimated delivery date, please reach out to us for assistance.
Once your order has been confirmed via email, it cannot be modified or canceled. Our automated fulfillment partner processes orders almost immediately to ensure fast delivery. If you decide to return your order after receiving it, kindly complete our returns form. Please avoid refusing delivery, as this will incur a returned parcel fee.
If your order has been dispatched, you should have received a Dispatch Confirmation email containing a tracking number. Click the “Track My Order” button to monitor your parcel’s delivery status on the courier’s website. If the link is not working, you can manually copy and paste the tracking number into the courier’s tracking website.
Should your order not arrive within 7 days after the estimated delivery date, please reach out to us for assistance.
If the product you received does not power on or function correctly, please follow these steps:
For battery-powered toys:
1. Replace the batteries with new ones. It’s a good idea to try a couple of fresh sets, ensuring they are inserted correctly. You can find the required battery type on the product page of our website, in the instructions, or on the battery compartment of the toy.
2. Press and hold the power button for at least 5 seconds. If the toy has a twist cap, make sure it is securely attached, fully closed, and gently twisted in either direction to power it on.
For USB rechargeable toys:
1. Try charging the product using a different power source. For example, plug the USB charger directly into a computer, use a phone charger, or try a different wall outlet.
2. Ensure the charger is properly connected to the toy and leave it charging overnight. After a full night of charging, press and hold the power button for at least 5 seconds to see if it turns on.
If these steps do not resolve the issue, please contact us for further assistance.If your order has been dispatched, you should have received a Dispatch Confirmation email containing a tracking number. Click the “Track My Order” button to monitor your parcel’s delivery status on the courier’s website. If the link is not working, you can manually copy and paste the tracking number into the courier’s tracking website.
Should your order not arrive within 7 days after the estimated delivery date, please reach out to us for assistance.
Given the nature of the products and due to hygiene reasons, our items cannot be returned unless unopened or in the unlikely event that the product received is faulty. Click here for more details on our return policy.